Terms & Conditions

1 About these Terms

These Website Terms & Conditions ("Terms") govern your use of the OSCAR Onsite website and associated online services.

By using this website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use the website.

These Terms apply to website visitors, homeowners, landlords, tenants, contractors, installers, businesses, members, applicants and other users of the website.

Additional terms may apply to specific services, memberships, training programmes, accreditation schemes, technical monitoring services or other products supplied by OSCAR Onsite.

Where specific terms apply to a particular service, those terms will take precedence over these general website Terms to the extent of any inconsistency.

2 About OSCAR Onsite

OSCAR Onsite provides training, accreditation, competency assessment, technical monitoring, surveying, certification and related services, including services associated with cavity wall insulation extraction and clearance. The website also provides information and directories relating to accredited companies and installers.

3 Use of the website

You agree to use the website only for lawful purposes.

You must not:

• use the website for an unlawful or fraudulent purpose;
• attempt to gain unauthorised access to the website or its systems;
• interfere with the operation or security of the website;
• introduce malicious software, viruses or other harmful material;
• attempt to access another user's account;
• misuse forms or website functionality;
• submit information that you know to be false or misleading;
• copy, reproduce or commercially exploit website content without permission;
• use automated systems to scrape, harvest or collect information from the website without our written permission;
• impersonate another person or organisation.

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused.

4 Website information

We aim to ensure that information published on the website is accurate and kept reasonably up to date.

However, website information is provided for general information purposes and should not automatically be treated as professional advice, a survey, inspection, diagnosis, specification or guarantee of a particular outcome.

Information concerning building condition, cavity wall insulation, extraction, remediation, training, accreditation and related matters may depend upon the individual circumstances of a property, project or contractor.

Where a professional assessment is required, you should obtain an appropriate inspection or assessment.

5 No automatic contractual relationship

Submitting an enquiry, contact form, membership application or other online form does not necessarily create a contract between you and OSCAR Onsite.

A contract will only arise where OSCAR Onsite expressly accepts an order, application, appointment, membership or other engagement in accordance with the applicable terms.

OSCAR Onsite may decline an application, enquiry or request where appropriate.

6 Services and third-party contractors

OSCAR Onsite may provide access to information about accredited or approved contractors and installers.

Where the website identifies or introduces a third-party contractor:

• the contractor remains a separate business;
• the contractor is responsible for its own work and contractual obligations;
• any contract for physical works may be between you and the contractor;
• the contractor is responsible for pricing, workmanship, scheduling, insurance and completion of its works unless expressly agreed otherwise;
• OSCAR Onsite does not automatically become a party to a contract between you and the contractor.

OSCAR Onsite may monitor, assess or certify work under particular schemes, but this does not necessarily mean that OSCAR Onsite undertakes or guarantees the contractor's work.

You should carefully review any quotation, contract, warranty and terms supplied by the contractor before instructing them.

7 Accreditation and membership

Where OSCAR Onsite operates an accreditation, membership or approved contractor scheme, accreditation or membership is subject to the applicable scheme requirements.

Membership or accreditation:

• may be subject to application and assessment;
• may require training or competency requirements;
• may be subject to audit or monitoring;
• may be subject to renewal;
• may be suspended or withdrawn where scheme requirements are not maintained.

Being listed on the OSCAR Onsite website does not mean that OSCAR Onsite guarantees every aspect of a member's business or every service supplied by that member.

The website currently describes OSCAR Onsite members as being assessed and audited and provides a directory of accredited extraction specialists.

8 Technical monitoring and certification

Where OSCAR Onsite provides technical monitoring, inspection or certification, the scope of that service will be determined by the relevant appointment, scheme or service terms.

Monitoring or certification should not automatically be interpreted as:

• a guarantee that a property is free from every defect;
• a guarantee that future defects will not occur;
• a structural survey;
• a guarantee of workmanship beyond the scope of the assessment;
• a guarantee of a contractor's future performance.

The precise scope and limitations of any inspection, monitoring or certificate will be stated in the relevant documentation.

9 Surveys and reports

Where OSCAR Onsite provides a survey, inspection or technical report, the report is prepared for the stated purpose and intended recipient.

Reports should not be:

• altered;
• selectively reproduced;
• taken out of context;
• relied upon for a different purpose without appropriate professional advice;
• represented as having been prepared for a person or purpose for which they were not commissioned.

Unless expressly stated otherwise, a report does not constitute a guarantee of future property condition or performance.

10 Intellectual property

Unless otherwise stated, OSCAR Onsite owns or has the appropriate rights to use the content published on this website.

This includes, where applicable:

• text;
• logos;
• graphics;
• photographs;
• documents;
• reports and templates;
• page designs;
• trademarks;
• branding;
• downloadable materials.

You may view and use the website for legitimate personal or business purposes.

You must not reproduce, republish, modify, distribute, sell or commercially exploit OSCAR Onsite website content without our prior written permission, except where permitted by law.

11 OSCAR Onsite trademarks and branding

The OSCAR Onsite name, logos, marks and branding are protected intellectual property and must not be used without permission.

Accredited members may only use OSCAR Onsite branding in accordance with the relevant membership or accreditation requirements.

Unauthorised use of OSCAR Onsite branding may result in suspension of membership or accreditation and/or legal action where appropriate.

12 Links to other websites

The OSCAR Onsite website may contain links to third-party websites.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for:

• their content;
• availability;
• security;
• privacy practices;
• accuracy;
• products or services;
• terms and conditions.

Your use of a third-party website is subject to that website's own terms and policies.

13 Website availability

We aim to keep the website available and operating correctly but do not guarantee that:

• the website will always be available;
• access will be uninterrupted;
• the website will be free from errors;
• all content will always be current;
• the website will be free from viruses or other harmful components.

We may suspend, modify or withdraw any part of the website without notice where reasonably necessary.

14 Security

You must not attempt to compromise the security of the website.

This includes attempting to:

• gain unauthorised access;
• bypass authentication;
• interfere with servers or networks;
• introduce malicious code;
• disrupt website functionality;
• access restricted areas without permission.

We may report suspected unlawful activity to the appropriate authorities.

15 Online forms and submissions

You are responsible for ensuring that information submitted through our website is accurate and complete.

You must not submit information that:

• is deliberately false;
• is misleading;
• unlawfully infringes another person's rights;
• contains malicious code;
• is submitted for fraudulent or abusive purposes.

Personal information submitted through the website will be handled in accordance with our Privacy Policy.

16 Privacy and cookies

Your use of this website is also subject to our:

These explain how OSCAR Onsite collects and processes personal information and uses cookies and similar technologies.

17 Disclaimer

To the fullest extent permitted by law, OSCAR Onsite does not guarantee that information available through this website will be suitable for every user's particular circumstances.

Website information should not replace appropriate professional advice, inspection, assessment or investigation.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

18 Liability

Nothing in these Terms excludes or restricts liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• liability which cannot legally be excluded or limited;
• any other liability which applicable law does not permit us to exclude or limit.

Subject to the above, OSCAR Onsite will not be responsible for losses that are not reasonably foreseeable arising from your use of the website.

Where you engage an independent contractor or other third party introduced through the website, that third party's contractual relationship and performance remain subject to the terms between you and that third party.

Nothing in these Terms affects your statutory rights.

19 Indemnity

To the extent permitted by law, you agree to compensate OSCAR Onsite for reasonable losses, liabilities, costs or expenses arising from your unlawful or unauthorised use of the website or your breach of these Terms.

This clause does not apply to the extent that the loss was caused by OSCAR Onsite's own breach of law or contractual obligations.

20 Changes to the website and these Terms

We may update, modify or remove website content and functionality from time to time.

We may also amend these Terms where necessary to reflect:

• changes to our business;
• changes to our website;
• new services;
• changes in technology;
• changes in law or regulation;
• changes to our operational requirements.

The latest version will be published on the website.

21 Governing law

These Terms and your use of the OSCAR Onsite website are governed by the laws of England and Wales, unless applicable law requires otherwise.

The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any mandatory rights or jurisdiction that may apply to consumers.

22 Contact

If you have any questions about these Terms or the OSCAR Onsite website, please contact: