Privacy Policy

1 About this Privacy Policy

OSCAR Onsite Ltd ("OSCAR Onsite", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and process.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• visit the OSCAR Onsite website;
• contact us by telephone, email or through an online form;
• request information, a quotation, survey, inspection, assessment or other service;
• use our homeowner, landlord or tenant support services;
• apply for or participate in an OSCAR Onsite membership or accreditation scheme;
• register for training, competency assessment, qualifications or other services;
• interact with our website, digital platforms or member areas;
• communicate with us regarding a property, contractor, installer or project; or
• otherwise provide personal information to us.

This Privacy Policy should be read together with our Cookie Policy and Website Terms & Conditions.

2 Who is responsible for your information?

The data controller responsible for your personal information is:

If you have any question about this Privacy Policy or how we process your personal information, please contact us using the details above.

3 Information we collect

Depending on how you interact with us, we may collect some or all of the following information.

3.1 Identity and contact information

This may include:

• name;
• address;
• property address;
• telephone number;
• email address;
• company name;
• job title or role;
• correspondence address;
• other contact details.

3.2 Property and project information

Where you request or use one of our services, we may collect information relating to a property or project, including:

• property address;
• property type;
• details of cavity wall insulation;
• information concerning dampness, moisture, defects or building condition;
• survey findings;
• photographs and videos;
• technical reports;
• inspection information;
• remediation or extraction requirements;
• contractor or installer information;
• project records;
• information provided by homeowners, landlords, tenants, surveyors, lenders, contractors or other parties.

Some property information may be supplied to us by another person acting on your behalf.

3.3 Business and membership information

For contractors, installers, businesses, members and applicants, we may collect:

• company information;
• company registration information;
• trading name;
• business address;
• relevant qualifications;
• training records;
• competency information;
• accreditation information;
• insurance information;
• audit and monitoring records;
• operative details;
• professional contact details;
• payment and invoicing information;
• information required to administer membership or accreditation.

3.4 Information submitted through our website

This may include information provided through:

• contact forms;
• enquiry forms;
• membership applications;
• training applications;
• booking or service request forms;
• referral forms;
• newsletter registrations;
• feedback forms;
• other online forms.

We will only request information reasonably necessary for the relevant purpose.

3.5 Technical information

When you use our website, we may collect technical information such as:

• IP address;
• browser type and version;
• operating system;
• device type;
• approximate geographical location;
• pages visited;
• time and date of visits;
• referring website;
• website interactions;
• technical information required to maintain website security and functionality.

Some of this information may be collected through cookies and similar technologies. Please see our separate Cookie Policy.

4 How we collect information

We may collect information:

• directly from you;
• when you complete an online form;
• when you telephone or email us;
• when you request a service;
• when you apply for membership or accreditation;
• when you register for training;
• when you communicate with one of our employees or representatives;
• from contractors, installers, surveyors or other professional parties involved in a project;
• from organisations or businesses with which you are connected;
• from publicly available sources where appropriate;
• automatically when you use our website through cookies and similar technologies.

5 How we use your information

We may use your personal information to:

• respond to enquiries;
• provide requested information;
• arrange surveys, inspections, assessments or other services;
• prepare reports and certificates;
• administer technical monitoring;
• administer membership and accreditation;
• assess competence and compliance;
• provide training and qualifications;
• communicate with contractors, installers, homeowners, landlords, tenants and other relevant parties;
• manage projects and service delivery;
• administer accounts and member access;
• process payments and invoices;
• maintain business records;
• provide customer support;
• investigate complaints or disputes;
• maintain the security of our systems and website;
• improve our services;
• monitor website performance and usage;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal claims;
• prevent fraud, misuse or other unlawful activity;
• send marketing communications where legally permitted and where required consent has been obtained.

6 Lawful basis for processing

We will only process personal information where we have a lawful basis under applicable data protection law. Depending on the circumstances, this may include:

7 Marketing

We may occasionally send information about OSCAR Onsite services, training, accreditation, membership, industry information, news or relevant offers.

Where applicable law requires consent, we will obtain that consent before sending electronic direct marketing.

You can unsubscribe from marketing communications at any time by:

• using the unsubscribe facility provided in the communication; or
• contacting us at office@oscar-onsite.co.uk.

You may continue to receive necessary service-related communications even if you opt out of marketing.

8 Sharing your information

We may share personal information where necessary and appropriate with:

• OSCAR Onsite employees and authorised representatives;
• accredited member firms;
• contractors and installers;
• surveyors and other professional advisers;
• clients, homeowners, landlords or tenants where necessary for the relevant service;
• manufacturers or scheme partners where relevant;
• lenders or other professional organisations where authorised or necessary;
• IT, hosting and website providers;
• software and platform providers;
• payment processors;
• professional advisers, including accountants, insurers and solicitors;
• regulators, government bodies or law enforcement agencies where legally required;
• other parties where you have instructed or authorised us to do so.

Where we appoint a third party to process personal information on our behalf, we will take appropriate steps to ensure that the processor is contractually required to protect that information and process it only in accordance with our instructions and applicable law.

9 Third-party websites

Our website may contain links to third-party websites, including websites operated by service providers, manufacturers, finance providers, social media platforms or other organisations.

Once you leave the OSCAR Onsite website, we are not responsible for the privacy practices, security or content of those websites.

You should review the privacy policy of any third-party website before submitting personal information.

10 International transfers

Some service providers or technology platforms used by OSCAR Onsite may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection legislation.

11 How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• provide services;
• maintain technical and accreditation records;
• administer membership;
• comply with legal obligations;
• resolve disputes;
• establish, exercise or defend legal claims;
• maintain appropriate business and financial records.

Retention periods will vary according to the nature of the information and the reason for processing.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

12 Your data protection rights

Subject to applicable law, you may have the right to:

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully. The ICO can be contacted at ico.org.uk.

We encourage you to contact us first so that we have an opportunity to investigate and resolve your concerns.

13 Making a data protection request

To exercise your rights, please contact:

We may need to verify your identity before responding to certain requests.

We will normally respond within the time period required by applicable data protection legislation.

14 Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• destruction;
• alteration;
• disclosure;
• misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15 Children's information

Our website and services are primarily intended for adults and businesses.

We do not knowingly collect children's personal information unless it is necessary for a specific service and appropriate arrangements are in place.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us.

16 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to our website;
• changes in technology;
• changes in legislation;
• changes in regulatory requirements;
• changes in how we process personal information.

The latest version will be published on this website with the date of the most recent update.

17 Contact

If you have any questions about this Privacy Policy or how OSCAR Onsite handles personal information, please contact: